Sheraton Grand Rapids Airport Hotel

Kahli Mercik 2 months ago

I stayed at the Sheraton Grand Rapids Airport Hotel from August 3–7 2026 while attending a work conference. Unfortunately, this was one of the most disappointing hotel stays I have experienced. The airport shuttle was convenient and check-in was easy, but my room was unacceptable. There was hair on the unswept bathroom floor, the drinking glasses were visibly dirty, the air vents were caked with dust, and most disturbing, the sheets were dirty and there appeared to be menstrual blood on the mattress cover. I was too disgusted by the bedding to think about taking a photo, but I did photograph the dirty glasses and dust-covered vents and am attaching those photos. I contacted the front desk twice and waited approximately 90 minutes for help. No one came. I finally left my room and happened to encounter a housekeeper named Val in the hallway. She had not been informed of the situation but immediately stepped in, cleaned the bathroom, stripped the bed, wiped down the heavily dust-covered headboard, and helped ensure the bedding was replaced. Val was kind, professional, and the only person who truly took ownership of the situation. She deserves recognition. Later, a front desk emplo

Allison Lee 3 months ago

We’ve stayed at this Sheraton every time we come to Grand Rapids. Our first stay, back in 2023, was a great experience. Unfortunately, every stay since then has been disappointing. The biggest issue is the cleanliness. The housekeeping staff seems to clean the rooms just enough to get by. We’ve found dust, crumbs, stains on the walls, and other signs that the rooms aren’t being thoroughly cleaned. We’ve brought these issues to the staff before and were moved to a better room, but on our next visit, we experienced the same problems all over again. At this point, it seems to be a consistent issue rather than an isolated one. I don’t leave my own clean home to stay in a hotel that’s only partially cleaned while paying premium hotel rates. Guests should receive a room that’s cleaned with care and attention to detail… the same standard you’d expect if the owner of the hotel or a celebrity were checking in. The updated furniture and renovations help the appearance, but they don’t make up for poor housekeeping. If those cosmetic updates weren’t there, the property would feel much more like a motel than a Sheraton. I will say the bar is one of the highlights. The staff there has always

Jim Canfield 4 months ago

Baseball tournament. Sane as every year. Tried out the Sheraton this year and am royally disappointed. Rooms are tiny. No pullouts, desks, or microwaves and the A/C is useless with more than 2 people in the room. The small refrigerators don’t get cold. Not a good place for families at all. No breakfast. Bar closes early. Pool area was full of dirty towels. This place is better for single travelers only. Not a great value. There are nicer, less expensive hotels right next to here with more amenities, including breakfast, larger rooms and overall better experiences.

MacKenzie McDonald 5 months ago

Stayed here for one night as my husband had surgery and it was an amazing experience! Everyone is so friendly the atmosphere is calm. Everyone dressed super fancy which I thought was super cool coming from a super small town. I wish breakfast was included but it was delicious non the less! Plus a built in Starbucks was also nice! Id recommend to anyone! Best hotel ive ever stayed at!